Puetontelkensyamu - Terms and conditions for orders

These Terms and Conditions govern the relationship between Puetontelkensyamu (the Company) and any person (the Customer) who places an order through puetontelkensyamu.sbs. By placing an order, the Customer agrees to these terms. These terms were last updated on October 27, 2026, and are governed by the laws of Canada.

Orders and order confirmation

An order is placed when the Customer submits a request through the website contact form or by direct email, specifying the product, quantity, and required specification. An order is confirmed when the Company sends a written confirmation to the Customer's email address stating the product name, specification, price, and estimated dispatch date. No contract exists between the Company and the Customer until an order confirmation has been issued. The Company reserves the right to decline an order at its discretion prior to issuing a confirmation, in which case no payment will be collected. The Customer is responsible for ensuring that the specification provided at the time of ordering is accurate and complete.

Prices and payment

All prices listed on the website are final and include applicable taxes unless otherwise stated. Prices are stated per item or per order as indicated on each product listing. Payment is due at the time of order confirmation. The Company does not apply hidden handling fees or surcharges after the order is confirmed. Prices are subject to change without notice for future orders, but the price confirmed at the time of order confirmation is binding for that order. The Company accepts payment through the methods described on the website at the time of ordering.

Delivery and hand-over

The Company dispatches orders within the number of business days stated on the relevant product listing, following order confirmation. Delivery is made by a third-party carrier to the address provided by the Customer at the time of ordering. The Company is responsible for ensuring the order is dispatched in the correct specification and in a condition suitable for delivery. Risk of loss or damage passes to the Customer upon hand-over to the carrier. The hand-over date shown on the delivery confirmation issued by the carrier is the reference date for the review and fix windows described in these terms. The Company is not responsible for delays caused by the carrier, adverse weather, or other circumstances outside the Company's direct control.

Joint review window

The Customer has 14 days from the hand-over date to conduct a joint review of the delivered order with the Company. During this period, the Customer is invited to compare the delivered item against the order confirmation and raise any discrepancy. The joint review is initiated by contacting the Company through the contact page. The Company will respond within one business day and will work with the Customer to assess whether the delivered item matches the confirmed specification. The joint review window closes 14 days after the hand-over date. Discrepancies raised after this window may still be assessed under the fix window described below, subject to the 30-day limit.

Defect reporting and fix window

A defect is defined as a material difference between the specification confirmed in the order confirmation and the item actually delivered. This includes incorrect weight, missing components in a named set, a wrong colour code or formula, or an item that arrives in a broken or unusable condition due to dispatch handling. The Customer has 30 days from the hand-over date to report a defect. Reports must be submitted through the contact page and must include the order reference or hand-over date, the product name, and a description of the discrepancy. Where a defect is confirmed, the Company will arrange a correction — either a replacement or a like-for-like item — at no additional charge. Natural variation in leather grain, texture, or tone that is disclosed in the product listing is not a defect. A change of preference after order confirmation is not a defect.

Situations outside the Company's responsibility

The Company is not responsible for outcomes arising from the following circumstances: changes made by a supplier or tannery to a product specification after the order has been fulfilled; damage caused by a third-party carrier during transit, where the carrier's own claims process applies; changes to Canadian import, customs, or product safety regulations that occur after an order is confirmed; or a change to the brief or product preference requested by the Customer after the order has been handed over. In each of these cases, the Company will advise the Customer on the most appropriate course of action, but cannot guarantee a specific remedy.

Limitation of liability

The Company's liability to the Customer in connection with any order is limited to the value of that order as confirmed. The Company is not liable for indirect, consequential, or incidental losses, including loss of time, loss of materials used in conjunction with a delivered product, or any other loss arising from the use or inability to use a delivered product. Nothing in these terms limits the Company's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law, including the consumer protection legislation of the applicable province or territory.

Governing law and dispute resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Canada and the applicable province or territory of the Customer. Any dispute arising from or in connection with these terms that cannot be resolved through the Company's complaints procedure may be referred to the applicable provincial consumer protection authority or pursued through the courts of the relevant jurisdiction. The Company encourages Customers to attempt resolution through the complaints procedure before pursuing external remedies. Nothing in these terms affects the Customer's statutory rights under applicable Canadian consumer protection legislation.