The wrong tool does not just slow you down — it can damage the hide you spent money on.
A stitching chisel with the wrong prong spacing leaves holes that do not match your
thread. A swivel knife with the wrong blade profile cuts too shallow or too deep. Every
hand tool listed on this shop names the blade type, the handle material, and the
recommended use. Those details are what the order is held to. If the tool that arrives
does not match the specification on your confirmation, that is a reportable omission —
not a matter of preference.
What your order includes
Every tool ships with a product slip confirming the blade type, handle material, and
intended use as listed at the time of purchase. That slip is your reference during
the joint review. If the delivered tool does not match the listed specification —
wrong blade profile, wrong material, or arrives cracked — raise it through the
contact page within 30 days and a replacement will be arranged at no charge.
- Product slip included with every tool confirming blade type, handle material, and recommended use.
- Tools are inspected before dispatch to confirm they are in usable condition and match the listing.
- Packaging is chosen to protect blades and handles during transit to reduce arrival damage.
What to confirm before ordering
Before placing an order, confirm the blade type and prong spacing or profile matches
your project. A 4-prong stitching chisel and a 2-prong are not interchangeable
depending on your stitch length. If you are unsure which tool suits a specific hide
weight or technique, ask through the contact form before ordering. A tool ordered
for the wrong application is not a defect — it is a new order.
- Confirm the blade type and specification match your intended leather weight and technique before ordering.
- Use the contact form to ask which tool suits a specific project type before committing to an order.
Review and fix windows after delivery
The 14-day review window opens on the day of delivery. Use it to check the tool
against the product slip and the listing. The 30-day fix window covers any confirmed
specification mismatch or arrival damage. After 30 days, requests fall outside the
fix window and are handled as new work, quoted in advance before any action is
taken.