Colour is not subjective when you are matching a dye to an existing project or a specific leather type. A bottle labelled with the wrong code is not a matter of preference — it is a mismatch between what was ordered and what arrived. Every dye and finish listed on this shop includes the exact product code, the formula type, and the coverage notes. Those details are what the order is held to. If the bottle that arrives does not match the code on your confirmation, that is a reportable omission.
What your order includes
Every dye or finish ships with the product code and formula type printed on the label, matching the listing you ordered from. That label is your reference during the joint review window. If the code on the label does not match the code on your order confirmation, raise it through the contact page within 30 days. The correct product will be sent at no extra charge.
- Product code and formula type printed on the label and matched to your order confirmation before dispatch.
- Coverage notes included in the listing so you can estimate quantity before ordering.
- Bottles are sealed and checked before dispatch to confirm the product is usable on arrival.
What to confirm before you order
Before placing an order, confirm the product code and formula type that suits your leather. Vegetable-tanned leather and chrome-tanned leather absorb dyes differently, and not every formula works on every surface. If you are uncertain which formula is right for your hide, the contact form is the right place to ask before you order — not after.
- Confirm the exact product code and formula type match your leather type before placing an order.
- Ask via the contact form if you need guidance on formula compatibility with a specific hide type.