Send us a message about your order or a product

You can write about a finished order, a product you are considering, or anything that did not match what you expected. Whether your parcel arrived yesterday or you are still planning your first leather project, a message is welcome. Include the hand-over date if you are writing about a delivered order — it helps the team find your record and reply with something useful rather than a request for more information.

Your full name

Email address

Phone number (optional, for a call back only)

Your message

Pressing send opens your default email app with the message ready as a draft. The message is not sent automatically — you send it yourself from your email app.

Puetontelkensyamu leather craft supply is operated by Margaret Hollis, handling all orders and enquiries personally.

Operator: Puetontelkensyamu
Phone: +1 (416) 212-1827
Email: content@puetontelkensyamu.sbs
Working hours: Monday to Friday, 9 am to 5 pm Eastern Time
Typical reply time: Within one business day

All orders are processed and delivered remotely. There are no in-person meetings or collection points. Completed orders are delivered by carrier and reviewed by email or phone within the stated windows.

Not satisfied with how something was handled? Read the complaints procedure

Before you write, it helps to include a few details that let the team reply straight away rather than ask follow-up questions. The more specific your message, the faster the useful answer comes back. If your message is about a delivered order, include the hand-over date and the product name. If it is a first-time question about a product, just describe what you are working on and what you need.

What to include in your message

For a delivered order: include the product name, the hand-over date shown on your delivery confirmation, and a clear description of the issue. For example: the hide weight on the label does not match the listing, or a stamp is missing from the set. For a first-time question: describe the leather project you are working on, the hide type if you know it, and what you are trying to achieve. The more context you give, the more specific the reply can be.

Product name and hand-over date from your delivery confirmation if writing about a completed order.
A clear description of what arrived versus what the listing stated, with any label codes or product numbers you can see.
For first-time product questions: describe your project, your leather type, and the specific outcome you are trying to achieve.

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