Your email app has opened with the message pre-filled as a draft. It has not been
sent yet — press send from your app. You will receive a reply within one business
day on weekdays.
The team first checks your order reference or hand-over date, then matches it to the
product listing to make sure the reply addresses the actual issue rather than a
general response.
Cannot wait for a reply?
You can call or write directly during working hours — Monday to Friday, 9 am to 5 pm Eastern Time. Someone will pick up.